Announcement - 2023 Contacts delegates can now update labels and manage “Other” contacts
What is happening:
For many of our customers, administrative support for managing inboxes is business critical — this includes making sure that contacts are properly sorted and labeled. In the coming months, Google will be providing more ways for delegates to manage Contacts more efficiently.
When is this happening:
Beginning June 2023, users that have already provided delegated access to their Contacts will be prompted to review and re-approve their existing delegates.
Beginning July 2023, users with delegated access to Contacts can update labels and manage other contacts on behalf of the original user.
What needs to be done:
Beginning in June 2023, users that have provided delegated access to their Contacts will be prompted to review and re-approve access for their existing delegates.
If existing delegates are not re-approved before November 12, 2023, they will automatically lose their delegated access.
To learn how to grant delegated access, see below:
GoogleHelp-Iowa Video: Give another user access to your contacts
If you have questions, please submit a ServiceNow Request.
