Help support functionality across mobile devices. 

The goal of the DOM DoIT and the Governor's Office is to enable staff to access their emails from anywhere. You can conveniently stay connected to your State of Iowa Google account on your mobile device. To enroll or reset your mobile device, use this page as a guide.

ManageEngine - Mobile Device Management

AGENCIES ONLY: DOC, ED, DIAL, and OCIO Legacy

Dom DoIT is transitioning to a new Mobile Device Management system called ManageEngine. If you have received a new or replacement mobile device and are employed by any of the agencies listed above, please follow the ManageEngine Enrollment written instructions below.


Google - Mobile Device Management

Dom DoIT is currently in the process of transitioning to a new Mobile Device Management system called ManageEngine. However, your agency has not yet been set up in the new system. As a result, your agency is still using Google as your Mobile Device Management (MDM). To connect your Android or iOS device to your State of Iowa Google account, you can follow the instructions provided below. Please note that these instructions are intended to provide guidance and may not be step-by-step instructions due to variations in devices.

Android Set Up Mobile Instructions
Google - Mobile Device Management

iOS Set Up Mobile Instructions
Google - Mobile Device Management

Reset Mobile Instructions

Android Factory Reset Mobile Instructions

Depending on the specific model of your phone, the how to perform a factory reset instructions below may be slightly different.

Samsung Devices


Google Pixel Devices


There are various models and operating systems, please do a Google Search "reset to factory __________".  Example: Reset to Factory Galaxy A50".

iOS Factory Reset Mobile Instructions

iOS Devices

Additional Resources: